Why Inclusive Brands Outperform Their Competitors (And How to Build One)
Inclusive brands generate 2.3 times higher cash flow per employee and capture a wider market share by authentically representing diverse customer perspectives. Yet 67% of companies struggle to move beyond surface-level diversity statements into meaningful brand transformation.
Building an inclusive brand requires three fundamental shifts in your content strategy and operations. First, audit your current customer communications across all channels to identify gaps in representation, language accessibility, and cultural sensitivity. This means examining email templates, website copy, social media content, and automated sequences for …